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Employment History

reQuire, LLC

August 2006 - August 2013

Product Manager
(January 2013 - August 2013)

  • Responsible for administrating a new software product line
  • Developed content for and created Employee and Customer training guides, both online and offline, including video and text
  • Coordinated and presented software introduction and training to groups of 20+ people in an online, distance-learning format
  • Supervised employees in deployment, training and error correction

Documentation & Training Specialist
(May 2010 - December 2012)

  • Developed training plan for all employees and outside users of the corporate website, including concept, design, content and feedback mechanisms
  • Created and maintained Employee and Customer Support website utilizing HelpStudio and Camtasia, creating both text and video training guides for Employees and Customers
  • Assisted in the development of a corporate proprietary CRM

Operations Manager
(May 2008 - May 2010)

  • Responsible for directing, staffing and managing the Operations Department
  • Recognized and overcame negative trends affecting customer satisfaction
  • Supervised 20+ employees

Installation & Training Specialist
(August 2006 - May 2008)

  • Responsible for the installation and training of the company software at client locations
  • Developed training manuals and Support website for the merge process for several leading real estate closing software packages
Logistics Transportation Company, Inc. / TFF Trucking, Inc.

October 1995 - December 2012

Vice President/Owner

  • Coordinated freight shipments across the entire US and Canada, ensuring timely delivery of critical products utilizing a Just-In-Time methodology
  • Responsible for all activities related to Administration, including invoicing, payroll, government compliance, payables and receivables
  • Reported on direct interaction with customers to secure additional business, as well as how business could be improved
PepsiCo (Taco Bell Division)

July 1993 - October 1995

Senior Training Manager

  • Responsible for hiring and training of new restaurant managers in Northern, Central and Eastern Virginia
  • Developed and wrote a training manual for new hires that was used as the model for a corporate-wide roll-out of a standardized training manual
  • Held accountable for implementation of training programs and delegation of responsibility to other managers for reporting training results

Education

1993

Masters of Business Administration (MBA) Virginia Polytechnic Institute & State University
Pamplin School of Business

1991

Bachelors of Business Administration (BBA) James Madison University

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Skills & Achievements

Training

  • End-User Software Training
  • Training Plan Development
  • Corporate Training

Development

  • Employee Development
  • Project Development
  • Software Development

Software

  • HTML / CSS
  • PHP/MySQL
  • Microsoft Office Suite
  • SharePoint
  • HelpStudio
  • SalesForce CRM
  • Online Meeting Applications
  • Camtasia
  • Online Learning Platforms

Honors